An UX case study applying the five steps in the design process – Empathize, Define, Ideate, Prototype, and Test – to a wayfinding sign project implemented in Mount Prospect, Illinois.
A city planner’s role can inherently use the UX design process. Designing better, more livable communities requires empathy, a thorough understanding of the problem, and creative, implementable solutions.
Problem
Downtown Mount Prospect has challenges related to walkability, business viability and available parking. It also sought to stand out amongst a line of similar suburban Chicago towns which run along the Union Pacific Northwest rail line.
Solution
By designing a complete wayfinding sign package, Mount Prospect was able to address the needs of it’s residents, business community and downtown visitors.
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My role
- Project manager
- Primary research
- Focus group interviews and public engagement
- Design review
- Budgeting
- Implementation